Privacy Policy

This Privacy Policy describes the privacy practices of PropertyGPT Tech Ltd (“PropertyGPT”, “we”, “us”, or “our”) and explains how we handle personal information collected through our mobile applications, our website located at propertygpt.com (the “Site”), and any other applications, websites, or services that we own or control and that link to this Privacy Policy (collectively, the “Service”). The Service is designed to be an AI-powered platform for real estate market analysis, recommendations, and report generation. The Service enables users to explore, compare, and analyze real estate metrics along with insights and information about the real estate market.

We care about protecting the confidentiality of your personal information and have developed this Privacy Policy to describe the information we collect, how it is used, and with whom it may be shared.

This Privacy Policy does not apply to any products, services, websites, or content offered by third parties that are governed by their own privacy policies and practices.

PLEASE READ CAREFULLY PRIOR TO CONTINUING TO VIEW OUR SITE OR USING OUR SERVICE. BY ACCESSING THE SITE AND/OR USING OUR SERVICE, YOU AFFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ABIDE BY THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE TO ABIDE BY THIS PRIVACY POLICY, YOU MAY NOT ENTER, ACCESS, OR OTHERWISE USE OUR SERVICES. IF YOU USE THE SERVICE ON BEHALF OF ANOTHER, YOU REPRESENT THAT YOU ARE AUTHORIZED BY THAT PERSON TO ACCEPT THIS PRIVACY POLICY, AND YOU DO ACCEPT IT ON THEIR BEHALF.

Personal Information We Collect

You do not need to provide us with any information just to view the Site If you do provide us with information, we will use it as follows.

Information You Provide to Us

• Contact and Account Information:
  Your first and last name, email address, phone number, and password. If you create an account or log into the Service using third-party services (e.g., Google), we will receive personal information such as your name, email address, and/or phone number as allowed by your third-party profile settings.

• Property Preferences and Memberships:
  Information regarding your property interests, membership details for property-related programs, and other similar preferences you choose to share with us.

• Reservation and Consultation Details:
  Information about any consultations, property viewings, or bookings you request through our Service.

• Payment Information:
  Details necessary to complete transactions, including your name, payment card details, and billing information. This data is processed by third-party payment processors, and we do not have access to your full payment card information.

• Communications:
  Content and metadata of any messages you send using the Service or directly to us, as well as any interactions, surveys, or feedback you provide.

• Interests and Preferences:
  Information you share regarding your property interests so that we can offer you a more tailored experience.

• Other Data:
  Any additional data not specifically listed here that is collected and used as described in this Privacy Policy or disclosed at the time of collection.

Automatic Data Collection

We and our service providers may automatically log and combine information about you, your device, and your interactions with the Service, such as:

• Device Data:
  Details about your device’s operating system, browser type, IP address, unique identifiers (including those used for advertising), language settings, and general location information (e.g., city, state).

• Online Activity Data:
  Information about the pages or screens you view, the time spent on each page, navigation paths, access times, and engagement with our communications.

• Tracking Technologies:
  We use cookies, local storage technologies (like HTML5), and web beacons (pixel tags) to help navigate between pages, remember your preferences, and analyze user activity.

How We Use Personal Information

We use your personal information for the following purposes:

• To Provide Our Service:
  To operate, maintain, and deliver our Service, including facilitating property-related bookings and consultations.

• Communications:
  To respond to inquiries, offer user support, and send announcements, updates, security alerts, and administrative messages.

• Service Improvement:
  To improve, monitor, personalize, and secure our Service by:

  • Verifying age requirements.
  • Understanding your property interests and personalizing your experience.
  • Enhancing and developing new features.
  • Troubleshooting and researching for improved functionality.
  • Aggregating, de-identifying, or anonymizing data for research and development purposes.

• Compliance and Protection:
  To comply with legal obligations, defend against legal claims, and protect the rights, privacy, safety, or property of our users, including:

  • Auditing our internal processes.
  • Enforcing our terms and conditions.
  • Preventing, investigating, and deterring fraudulent or illegal activity.

How We Disclose Personal Information

We may disclose your personal information to:

• Service Providers:
  Third-party providers that assist us with hosting, cloud computing, security, maintenance, and customer support. This may include AI technology providers that help generate personalized responses.

• Property Partners:
  Third-party service providers who facilitate property viewings, consultations, or bookings.

• Professional Advisors:
  Lawyers, auditors, bankers, and insurers providing professional services to us.

• Authorities and Others:
  Law enforcement, government authorities, or other parties when we believe it is necessary or appropriate for compliance or protection.

• Business Transferees:
  Entities involved in business transactions (e.g., mergers, acquisitions, reorganizations) involving PropertyGPT Tech Ltd.

How You Disclose Personal Information

When you create an account on PropertyGPT Tech Ltd, certain information (such as your profile details, interests, property itineraries, and reviews) may be shared with the PropertyGPT community, subject to your chosen privacy settings.

Third-Party Login and Social Networking Services

We allow you to log into the Service via various third-party or social networking services (such as Apple and Google). When you do so, we collect the relevant information provided by these services, subject to their privacy policies.

Privacy Choices

• Delete Your Account:
  You may request that we delete your account by contacting us using the details provided below.

• Personal Information Requests:
  You may request access to, correction of, or deletion of your personal information. Please contact us with your request. We may ask for additional details to verify your identity.

• Opt-Out of Marketing Communications:
  You can opt out of marketing emails by following the unsubscribe instructions provided in the emails or by contacting us directly.

• Third-Party Opt-Out:
  To limit online tracking, you can adjust your browser settings to block cookies or use privacy-focused browsers and plugins (such as Privacy Badger, Ghostery, or uBlock Origin).

• Do Not Track:
  Some browsers may send “Do Not Track” signals. At this time, we do not respond to such signals.

Security

We employ technical, organizational, and physical safeguards to protect your personal information. However, no security measure is completely failproof, and we cannot guarantee the absolute security of your information.

Job Applicants

When you apply for a position at PropertyGPT Tech Ltd, we collect the information provided in your application (including contact details, professional credentials, educational and work history, and any additional information included in your resume). This may also include demographic or diversity information that you voluntarily provide. We may supplement your application data with background checks or publicly available information. If you are hired, your personal information will be integrated into your employee record.

Other Sites and Services

Our Service may contain links to third-party websites and services. This Privacy Policy does not apply to those external sites. Please refer to their respective privacy policies for more information.

Use of the Service by Minors

Our Service is not intended for individuals under the age of 18. If you believe that a minor has provided personal information to us, please contact us immediately so that we can take appropriate action.

Retention of Personal Information

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. Personal information is stored securely on our servers, and usage data may be retained for a shorter period unless required for security or legal reasons.

Visitors to the Site Outside of the United Arab Emirates

If you access our Site from outside the United Arab Emirates, your connection will be routed through UAE or Germany servers, and your information will be stored and processed in the UAE or Germany. Consequently, UAE or German data protection laws may apply.

Updating Personal Information

To update your personal information, please contact us at support@propertygpt.com or through your account settings. While we strive to update our active databases as promptly as possible, note that residual data may remain in backup systems or for other legitimate business purposes.

International Data Transfers

Because PropertyGPT Tech Ltd works with global partners, your personal information may be transferred to and processed in countries outside your own. When such transfers occur, we take steps to ensure that adequate safeguards are in place, including the use of data processing agreements with Standard Contractual Clauses.

GDPR Privacy Rights

If you are a resident of the European Union or European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request corrections to any inaccurate or incomplete information.
• Right to Object: Object to our processing of your personal information.
• Right to Restriction: Request that we restrict the processing of your personal information.
• Right to Data Portability: Request your personal information in a structured, machine-readable format.
• Right to Withdraw Consent: Withdraw your consent at any time where our processing is based on your consent.

Legal Basis for Processing Personal Information under GDPR

We process your personal information based on the following legal grounds:

• The necessity to perform a contract with you.
• Your consent.
• Our legitimate interests, provided these are not overridden by your rights.
• Compliance with legal obligations.

Disclosure of Personal Information under GDPR-Legal Requirements

PropertyGPT Tech Ltd may disclose your personal information if required to:

• Comply with legal obligations.
• Protect and defend our rights or property.
• Prevent or investigate potential wrongdoing.
• Ensure the safety of users or the public.
• Defend against legal liability.

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your personal information to law enforcement or governmental authorities in response to legal processes or valid requests.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any material changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about our privacy practices.

How to Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to submit a personal information request, please contact us by email at support@propertygpt.com.